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中国高校百佳科技期刊

中超联赛球迷行为忠诚的形成机制:有中介的调节模型

Formation Mechanism of Chinese Super League Fans' Behavioral Loyalty: A Mediated Moderation Model

  • 摘要: 以对休闲涉入理论、社会认同理论和顾客忠诚度理论的认识为逻辑线,以符合市场区隔型态的中国足球协会超级联赛(中超联赛)球迷为具体调查对象,从探寻球迷心理行为模式的新视角构建中超联赛球迷行为忠诚形成机制的概念模型。利用实地收集的247份中超联赛球迷样本数据,采用路径分析和层次回归分析法对该模型进行检验。发现:①涉入程度对行为忠诚具有显著正向影响;②态度忠诚在涉入程度与行为忠诚之间起部分中介作用;③球队认同调节了涉入程度与行为忠诚之间的关系,表现为涉入程度在低球队认同条件下对行为忠诚具有显著正向影响,而在高球队认同条件下正向影响不显著;④球队认同对涉入程度与行为忠诚关系的调节作用仅以态度忠诚为部分中介而得以实现。

     

    Abstract: This paper starts with the leisure involvement theory, social identity theory and customer loyalty theory, takes fans of the Chinese Football Association Super League (Chinese Super League, CSL) in line with the market segregation pattern as the specific object of investigation, and then constructs the conceptual model of the formation mechanism of CSL fans' behavioral loyalty from the perspective of exploring fans' psychological behavior patterns. 247 sample data were collected to test the model by path analysis and hierarchical regression analysis. The results find that:① the involvement has a significantly positive impact on behavioral loyalty; ② the attitudinal loyalty partially mediates the relationship between the involvement and behavioral loyalty; ③ the team identification moderates the relationship between the involvement and behavioral loyalty, with a significantly positive effect on behavioral loyalty under the condition of low team identification and no significant positive effect under the condition of high team identification; ④ the moderating effect of team identification on the relationship between involvement and behavioral loyalty can only be realized by attitudinal loyalty as a partial intermediary.

     

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