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京张体育文化旅游带游客感知意象对满意度评价的非对称性影响

Asymmetrical Impact of the Tourists' Perception Image on the Satisfaction Evaluation in Beijing-Zhangjiakou Sport-culture-tourism Belt

  • 摘要: 以京张体育文化旅游带的106个景区、景点为研究对象,以携程网的86192条点评为数据来源,使用LDA主题模型对京张体育文化旅游带游客感知意象主题进行分析,并结合KANO模型探讨游客感知意象主题对满意度评价的非对称性影响。发现:①游客感知意象包括特色园林、旅游体验、奥运景点、景区管理、自然风光、导游讲解、冰雪旅游、历史古迹等8个主题;②游客感知最强的是景区管理和旅游体验,其余依次是奥运景点、特色园林、导游讲解、历史古迹、冰雪旅游和自然风光;③游客感知意象主题对满意度评价存在非对称性影响,其中,自然风光和历史古迹作为激励因素对满意度评价有正向非对称性影响,景区管理和冰雪旅游作为基本因素对满意度评价有负向非对称性影响。为提升京张体育文化旅游带游客满意度,建议:制定旅游发展优先级策略;加快特色冰雪旅游项目的打造和推广;定期开展游客感知意象动态监测,针对感知意象主题和市场需求变化进行优化。

     

    Abstract: The 106 scenic spots in Beijing-Zhangjiakou sport-culture-tourism belt are taken as the research object, the captured 86,192 tourist comments in Ctrip as the data source, and the LDA theme model used to analyze the theme of tourists' perception image in Beijing-Zhangjiakou sport-culture-tourism belt, to explore the asymmetric impact of tourists' perception image theme on satisfaction evaluation, combined with KANO model. The result shows that: (1) Tourists' perception image includes 8 themes of characteristic garden, tourism experience, Olympic scenic spots, scenic area management, natural scenery, tour guide service, ice and snow tourism, historical site. (2) The strongest perception of tourists is scenic area management and tourism experience, followed by Olympic scenic spots, characteristic garden, guide explanation, historical site, snow and ice tourism and natural scenery. (3) The tourists' perception image theme has an asymmetrical influence on the satisfaction evaluation, in which the natural scenery and historical site as motivating factors have positive asymmetrical influence on the satisfaction evaluation while scenic area management, ice and snow tourism as basic factors have negative effects. It is suggested to formulate a priority strategy for tourism development, accelerate the construction and promotion of special ice and snow tourism projects, regularly carry out the dynamic monitoring of tourists' perception image, and make timely improvements according to the changes in perception image theme and market demand, thus to better improve the satisfaction of Beijing-Zhangjiakou sport-culture-tourism belt.

     

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